Privacy Policy

Effective Date: April 16, 2025

Thank you for choosing EntredeuxShop. Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.entredeuxshop.com, use our services, or interact with our platform in any way. By using our site, you agree to the collection and use of information in accordance with this policy.

Who we are

EntredeuxShop is an online shopping platform that connects customers in the Democratic Republic of Congo (DRC) with U.S. brands and products. We operate globally and use third-party services like WooCommerce and Stripe to manage orders and process payments.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images or other media files to the website (e.g., in product reviews, blog comments, or forums), please avoid including embedded location data (EXIF GPS) in the files.

Visitors to the website may be able to download and extract location information from media uploaded to public areas of the site.

We recommend removing any personal or sensitive metadata from your images before uploading them to protect your privacy.

Cookies

EntredeuxShop uses cookies and similar technologies to enhance user experience. Cookies are small data files stored on your device that help us:

Remember your login information and shopping cart
Understand browsing behavior
Measure the effectiveness of our ads
Provide personalized product recommendations

You can manage cookie preferences in your browser settings. However, disabling cookies may affect site functionality.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Information We Collect

We collect information to provide, improve, and personalize our services. The data collected may include:

A. Personal Information

When you place an order, register for an account, or contact us, we may collect:

Full name
Billing and shipping address
Email address
Phone number
Order history
Payment details (processed via Stripe)

B. Payment Information

We do not store your full credit or debit card details. All transactions are securely processed by Stripe, which is PCI-DSS compliant. Their privacy policy can be found here.

C. Technical & Usage Data

When you access our website, we automatically collect:

IP address
Browser type and version
Device type (desktop, mobile, tablet)
Pages visited
Time spent on each page
Referring websites or links
Shopping cart behavior
This information is collected using cookies, analytics tools, and web beacons.

3. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders
To communicate order updates and customer support
To personalize your shopping experience
To detect and prevent fraudulent transactions
To comply with legal and tax obligations
To improve our website performance and security
To send promotional emails or newsletters (only with your consent)

4. Cookies and Tracking Technologies

EntredeuxShop uses cookies and similar technologies to enhance user experience. Cookies are small data files stored on your device that help us:

Remember your login information and shopping cart
Understand browsing behavior
Measure the effectiveness of our ads
Provide personalized product recommendations

You can manage cookie preferences in your browser settings. However, disabling cookies may affect site functionality.

5. How We Share Your Information

We value your privacy and do not sell or rent your personal information. However, we may share data with:

A. Service Providers

We partner with third-party providers to perform functions on our behalf, including:

WooCommerce (website operations)
Stripe (payment processing)
Shipping providers (to deliver orders)
Email marketing services
Web hosting providers

These services are bound by data protection agreements to only use your information as needed to perform their services.

B. Legal Requirements

We may disclose personal data if required by law or in response to valid legal processes, including:

Court orders
Subpoenas
Requests by law enforcement

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

SSL encryption across the website
Secure data storage with limited access
Routine vulnerability scanning and monitoring
Compliance with PCI-DSS standards through Stripe

However, no online system is completely secure. We cannot guarantee 100% security of transmitted or stored data.

7. International Data Transfers

By using our services, you acknowledge that your information may be transferred to, stored, and processed in the United States and other countries. These locations may have different data protection laws than your country of residence.

We take steps to ensure appropriate safeguards are in place when transferring data across borders, especially for customers in the EU or DRC.

8. Data Retention

We retain your personal data only as long as necessary to:

Fulfill the purpose it was collected for
Comply with legal, tax, or regulatory requirements
Resolve disputes or enforce our agreements

You can request deletion of your personal data at any time by contacting us.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access a copy of your data
Request correction or deletion
Object to or restrict processing
Withdraw consent (if processing is based on consent)
Data portability

To exercise any of these rights, please contact us at privacy@entredeuxshop.com.

10. Email Communications

If you opt in to our mailing list, we may send you promotional emails about new products, deals, or updates. You can unsubscribe at any time by clicking the link in the footer of our emails or by contacting us directly.

11. Children’s Privacy

Our website and services are not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

12. Third-Party Links

Our site may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their content, privacy policies, or practices. We encourage you to read their policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Effective Date.” Continued use of our website after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

EntredeuxShop
📧 Email: admin@entredeuxshop.com
🌐 Website: www.entredeuxshop.com